Return & shipping

Effective Date: 17 September 2025

At Oud Essense, we are committed to delivering our exquisite Extrait de Parfum products to you with care and efficiency. Your satisfaction is our priority, and we've outlined our shipping and return policies below to ensure a smooth shopping experience.

Shipping Information

1. Processing Time
All orders are typically processed and prepared for shipment within 1-2 business days after your purchase is confirmed.

2. Shipping Duration
Once processed, your Extrait de Parfum will be shipped to your specified address. You can expect to receive your product within 5 to 7 business days from the date of shipment. Please note that this estimated delivery time may vary based on your location and unforeseen postal delays.

3. Shipping Costs
[Choose one of the following options and remove the others, or adapt as needed]:

  • Standard shipping costs will be calculated at checkout based on your order total and delivery address.
  • We offer free standard shipping on all orders over £50.

4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the progress of your delivery directly through the carrier's website.

5. Shipping Limitations

  • We currently ship to addresses all across United kingdom.For international shipping DM us through instagram.Please ensure your shipping address is correct and complete at the time of purchase.
  • We are unable to ship to P.O. Boxes at this time due to the nature of our products.

Return Policy

Due to the personal and hygienic nature of our fragrance products, we uphold a strict policy regarding returns and exchanges. We encourage you to make your selections carefully.

1. No Returns or Refunds on Opened or Used Items
To ensure the purity and integrity of our Extrait de Parfum for all customers, we cannot accept returns or offer refunds for any items that have been opened, unsealed, or used. All sales are considered final once the product is opened or used.

2. Damaged or Incorrect Items
Your satisfaction is paramount. In the rare event that you receive a damaged product or an incorrect item in your order, we are here to help:

  • Reporting the Issue: You must contact our Customer Service team immediately upon receipt of your order within 48 hours of delivery. Please have your order number ready.
  • Required Documentation: For damaged items, clear photographs of the damage (including the packaging) will be required. For incorrect items, please provide a description of the item received.
  • Resolution: Upon verification, we will promptly arrange for a replacement of the identical product to be shipped to you at no additional cost. If a replacement is not possible or mutually agreed upon, a full refund will be processed to your original payment method. We may provide a pre-paid shipping label if the damaged/incorrect item needs to be returned to us.

3. Order Cancellations
You may request an order cancellation only if your order has not yet been processed for shipment. Please contact our Customer Service team as soon as possible if you wish to cancel an order. Once an order has entered the shipping process, it cannot be cancelled.

4. How to Contact Customer Service
For any questions regarding shipping, or to report a damaged or incorrect item, please reach out to our Customer Service team:

  • Email:oudessenseuk@gmail.com