Privacy Policy

Effective Date: 17 SEptember 2025

This Privacy Policy describes how we collects, uses, and discloses your personal information when you visit, make a purchase from, or otherwise interact with oudessense.co.us

1. Information We Collect

We collect various types of information from and about you when you interact with our Site:

Personal Information You Provide Directly:
  • Contact Information: Name, email address, postal address, phone number.
  • Payment Information: Billing address, shipping address. Please note that we do not directly store credit card details; these are processed securely by our third-party payment processors.
  • Account Information: If you create an account, we collect your username and password.
  • Communications: Any information you provide when you contact us with inquiries, feedback, or customer support requests.

Information Collected Automatically (through Cookies and Other Technologies):

  • Device and Usage Information: Your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other statistics about your use of the Site.
  • Location Information: General location information derived from your IP address.
  • Cookies: We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Site and hold certain information. Cookies are small data files placed on your device or computer and often include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Fulfill Your Orders: To process your purchases, ship your products, and provide order confirmations and updates.
  • To Provide and Improve Our Services: To operate, maintain, and improve our Site and the products we offer.
  • To Communicate with You: To respond to your inquiries, send you marketing communications (if you have opted in), and provide customer support.
  • To Personalize Your Experience: To tailor product recommendations and site content to your interests.
  • For Analytics and Research: To understand how users interact with our Site, analyze trends, and gather demographic information.
  • For Security and Fraud Prevention: To protect our Site and customers from fraudulent transactions and unauthorized access.
  • To Comply with Legal Obligations: To meet legal and regulatory requirements.

3. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, shipping, website hosting, data analysis, email delivery, and marketing assistance. These service providers have access to personal information only as needed to perform their functions and are contractually obligated to maintain the confidentiality and security of that information.
  • Legal Compliance and Protection: We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal process, or if we believe in good faith that such action is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
  • Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Your Choices and Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: You may have the right to request access to the personal information we hold about you.
  • Correction: You may have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You may have the right to request that we delete your personal information, subject to certain exceptions.
  • Opt-Out of Marketing Communications: You can opt out of receiving marketing emails from us by following the unsubscribe instructions included in those emails.
  • Cookies: You can adjust your browser settings to refuse or remove cookies. Please note that disabling cookies may affect the functionality of our Site.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our Site is not intended for children under the age of 14. We do not knowingly collect personal information from children without parental consent. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information as quickly as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

OUD Essence London
oudessenseuk@gmail.com